We understand that sometimes (although hopefully very seldom) our products does not live up to your expectations and that you wish to return them for a store credit or refund.
Here are our showroom return policy guidelines:
- Unused products in sealed manufacturer’s packaging returned to our showroom with original proof of purchase within fourteen calendar days from date of purchase will receive a full refund.
- Purchases made with credit/debit cards will have the purchase amount credited to the card used for the purchase. Purchases made with cash, check, money transfer or gift cards will receive a check refund mailed to billing address within fourteen business days.
- Special order items, spare parts and unsealed merchandise will be subject to inspection and a restocking fee of 15% of the total invoice amount will be charged.
- Gallery purchases are non-refundable and sold as is.
As always should you have any further questions, comments or require additional information please feel free to contact the showroom directly or post a ticket with our HelpDesk